Fees and charges

The charges for issuing airline tickets, additional services, and other travel services

  • The fee for issuing an airline ticket online is CZK 540, over the phone, in person, or by e-mail is CZK 750.
  • The payment by card for issuing a ticket is CZK 0 on Letuska.cz.
  • The online check-in fee is CZK 250.
  • The fee for additional and other services is 150 CZK, or a fee of 10%, which is already part of the offer price.
  • Payment of benefits (When paying with benefits, you will be charged a handling fee of 5 or 7 % of the benefits received. Any additional payment and the handling fee can be paid in cash, by bank transfer, or by card).

The cancellation fees for ticket refunds

  • The cancellation fee tariff is according to the terms of a specific airline ticket.
  • ASIANA’s cancellation fee is CZK 2 200.

The amount is refunded to the client after the cancellation fee, according to the airline's tariff conditions, the ASIANA cancellation fee, the ticket issuance fee, and the handling fee, in case of payment using benefits, is deducted.

  • In canceled flights, where the airline allows a full return, ASIANA does not charge a cancellation fee. It only charges a basic administrative fee of CZK 350 for processing the refund and issuing a credit note. The service fee for issuing a ticket is non-refundable.

Air ticket change fees

  • The fee for the airline company is according to the conditions of the specific air ticket.
  • ASIANA’s fee is CZK 1 000. 

If the ticket is changeable according to the tariff, the fee is charged according to the airline's company and ASIANA fees.

  • In cases of deferred tickets in the form of vouchers, tickets with new dates will be re-issued for a reduced fee of CZK 350 per ticket. The fee also applies to the extension of the voucher.

The cancellation fees for additional services

ADDITIONAL TRAVEL SERVICES - The additional air ticket services a particular airline provides (seating, boarding, extra baggage, etc.).
Returnable additional services

  • Service provider's cancellation fee.
  • ASIANA’s cancellation fee is CZK 150.

The amount is refunded to the client without the cancellation fee according to the Provider's terms and conditions, ASIANA's cancellation fee, service fee, and the handling fee in case of payment using benefits.

  • ASIANA does not charge a cancellation fee in cases of canceled additional travel services where the service provider allows a full return. It charges only a basic administrative fee of CZK 350 for processing the refund and issuing a credit note. The service fee for issuing additional services is non-refundable.

Non-returnable additional services

  • The service cannot be returned.

The cancellation fees for other travel services

OTHER TRAVEL SERVICES - These are provided by ASIANA partners (travel insurance, airport parking, travel assistance, etc.) and ASIANA’s company visa service.

Returnable other travel services

  • The cancellation fee of the service provider.
  • ASIANA’s cancellation fee is CZK 700.

The amount is refunded to the client without the cancellation fee according to the Provider's terms and conditions, ASIANA's cancellation fee, service fee, and the handling fee in case of payment using benefits.

  • In cases of cancellation of other travel services, where the service provider allows a full return, ASIANA does not charge a cancellation fee. It charges only a basic administrative fee of CZK 350 for processing the refund and issuing a credit note. The service fee for issuing other travel services is non-refundable.

Non-returnable other travel services

  • The service cannot be returned.